April 18, 2017


Back Office Services

The process of outsourcing at the back office service is a simple, reliable, and effective way to manage your business functions. It can be for both core and non-core functions of a business. Back office offshoring is not only cost-saving but also highly productive.

There is absolutely no difference in the deliberation as the offshore team works during the client’s working hours, regular interaction with the client through audio and video conference, ability to work on a secured VPN connectivity, and adapting to the client’s methodology.

What Is Back Office Outsourcing Services?

To put it simply, back office outsourcing services is subcontracting a company to acquire manpower for you. These staff recruited and hired act as a support system of your company. The usual services under this are the following:

  • Technical recruitment
  • Data management
  • Transcription
  • Legal
  • Content moderation
  • 3D services
  • Digital marketing

Front Office & Back Office: What is the difference?

The front office, as the name suggests, is the façade of the company. This office is responsible for customer facing departments such as customer service and sales. It gathers, receives, and addresses customer needs, inquiries, and concerns.

The back office, on the other hand, works in the shadows of the front office. They work on target business aspects that are not included in the core system yet still important to maximize business output.

Why Should You Outsource Back Office BPO Services?

With competent staff working on your back office tasks, your company will experience an improvement in the following areas:

  • Human resources, specifically technical recruitment
  • Accuracy and speed of data entry tasks
  • Better data management
  • Accurate transcripts
  • Reliable legal support
  • Digital marketing processes

Aside from getting assistance with these office functions, outsourcing also reduces costs and improves service delivery.

How do Back Office Processes Impact Customer Relations?

Every department in a company affects each other one way or another. It might not look obvious but there’s a direct correlation between the back office and the customer service department. Without an office support such as accurate database, the front office can’t function properly. It may even lead to low customer satisfaction rates.

Outsourcing allows the company to reinvest their saved-up resources into other departments which generate revenue in the front office. With this, the front office can allot more resources and power in handling customer relations.

Back Office Outsourcing In The Highly-Competitive Marketplace

With tight competition, your company would need all the support it can get to maximize the function of the front office. There’s no greater method in doing this than back office outsourcing.

DMG Consult have competitive staff who are experts in handling a variety of back office outsourcing services. If you need help with your back office tasks, contact us now!