24/7 Live Chat Services
- Need to enhance the customer experience on your website?
- Looking for ways to decrease inbound support calls?
- Ready to focus on your core business…instead of your contact center?
Then, hiring a DMG Contact Center to provide live chat services might be the perfect solution!
Live chat outsourcing for your website provides a personal level of customer support and interaction that significantly raises the user experience of your site. Bridging the gap between a phone call and form submission, 24/7 Chat can provide instant access to answers and move prospects another step down the pathway to becoming clients. The end result is more leads, more conversions, and a higher level of customer satisfaction.
When customers or prospects have questions about your products or need support, many of them prefer the two-way communication of a personal phone call. Others prefer the more relaxed email communication that may bring them an answer in 24 hours. The advent of live chat now satisfies a third group wanting immediate answers without the connection of a phone call. Immediate answers to potential customers can significantly increase your website sales and reduce shopping cart abandonment.
We can help with:
- Customer Support
- Help Desk
- Appointment Setting
- Tech Support
- and more…
Outsourcing is no longer about cutting costs and saving money. It is about doing things quicker, more efficiently, getting to the market faster than your competitors, maximizing workforce flexibility and gaining access to highly qualified employees. Outsourcing is becoming one of the most significant business trends of this decade and we can help you ride the wave!