INBOUND CALL CENTER
Our inbound call center will work directly with you and become an extension of your business
OUTBOUND CALL CENTER SOLUTIONS
Benefit Result-Oriented Calling with our prodigious Outbound Call Centre Services & Maximize Your Sales & Revenue Today.
BPO – Back Office Support Services
While customers rarely see BPO / back-office operations, what happens there can have an impact on their satisfaction
Live Chat & Email Support
Email & Chat support creates opportunity to answer customer’s questions instantly while they are browsing, facilitate their online experience smoother.
No business wants to be known as someone who isn’t there when their clients need them. With your phone lines, email and social covered 24/7, you can establish yourself as a business who is on-hand to solve problems quickly. By solidifying your great reputation, you position yourself as a leader in the industry and increase customer satisfaction levels.
At DMG Consult, we believe that client experience is essential to any business and also has an impact on your revenue. By outsourcing your calls, email and social media to us, you can reduce hold times and improve overall satisfaction, ensuring every client has a positive experience. Increasing returning business and referrals.
Freeing you of the additional costs associated with employing more staff, HR issues or taking up time from fee earners, our complete contact centre service seamlessly assimilates with your existing team. You get the quality staff you need without dedicating your own time and resources. Taking pressure of existing staff and ensuring time is spent on what you specialise in.