CALL CENTER OUTSOURCING EXPERTS

“Glukit Ltd.” has great pleasure to work with DMG Consult for the last 5 years, during which years I can say we have received extremely high-quality service and professional attitude, which is respectively reflected on our clients. I would especially like to thank Desislava and her entire team for the service we receive, for the constant efforts they make for its sustainable development and especially for the great added value that this service gives us!

I have been working with Desislava Makulova for more than 6 years in which we have successfully completed more than 50 advertising and marketing campaigns, including those for major international clients such as Mondeleze, Carlsberg and Shell. In each of our partners projects in the field of telecommunication services, Mrs. Makulova has always demonstrated the highest level of professionalism, dedication and ability to cope with stressful situations in the shortest possible time despite that the workflow often exceeds the standards, reaching up to 100,000 incoming and outgoing calls. She is also always ready to cooperate, having repeatedly taken the initiative to solve a case. Its customer service center is distinguished by well-trained executives who have the skills and expertise of end-user communication, adapting quickly to new tasks, and quickly getting known to specific information.Thanks to this during the time of our beneficial parhrership I managed to gain the trust of both current and future clients. That’s why I highly recommend Desislava Makulova to anyone who needs a call center with professional and special attitude towards their clients.

The Water and Sewerage Company of Shumen issues the current reference to DMG Consult, thus certifying its positive assessment of the company’s activities related to sending SMS messages to subscribers of the company. DMG Consult was assigned to organize the process of sending information SMS messages to subscribers of water supply and sewerage, as well as to train the staff involved in this process. DMG Consult has a professional and well-trained team. He works correctly and always for the good name of his business partners, strictly observes the requirements for confidentiality of trade secrets, protecting our interests.