Upscale your customer experience 24/7
Make more sales, reduce internal pressures and upscale your customer experience.
With the new customer landscape and 24/7 customer demand, businesses are expected to take an ‘always on’ approach to dealing with customer orders and customer queries. No longer is it good enough to provide customer service during working hours when shoppers can make purchases at any time of the day, or night.
At DMG Consult our 24/7 call centre are ready to support your customers whenever they need you; might it be during a peak in demand during main holiday shopping periods or general out of hours support.
No matter the situation, customers will still expect a seamless, efficient, and premium service. Outsourced customer service through DMG Consult means you have someone to step in when you need support the most.
24hr Helpdesk Support Service
Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide cover outside of office hours.
Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.
Customer Service Lines
Always be available to your customers with our 24/7 customer service lines. In competitive industries, a premium, consistent service is what really sets you apart. Our operators get to know your business to ensure they always reflect your personality, commitment, and values.