DMG Contact Center’s Popular Service Features:
The experience of DMG Consult’s Bureau and Dedicated agent teams extends across a broad range of industry sectors.
We manage inbound and outbound campaigns of all sizes and complexities for businesses who demand a very high level of expertise while expecting value for money, including:
- Automotive – Test drives, customer acquisition and retention, conquest customers
- Charity Fundraising – New donor calling, upgrade, conversion, donor satisfaction, inbound
- Etailers & Retailers – Customer services, credit card orders, returns, fulfilment, locations
- FCA Authorised Centres – Customer service lines, credit card servicing, regulated FCA work
- Insurance – Policy information, customer services, claims, emergency repairs
- Reservations & Bookings – Reservation lines, hotels and airlines, seasonal demand.
Etailers / Retailers
Confero specialises in helping etailers to manage their customers more effectively. Through its 24/7/365 service, DMG Consult can answer queries, take credit card orders, direct customers to their nearest store, provide information and capture customer details.
DMG Consult offers its clients services regarding collecting overdue debts through both in court and out of court actions on behalf of the creditor. The company is focused toward utility businesses, banks and other financial institutions, trade firms, and telecommunication providers. With our fairness and consistent customer care, we will bridge the gap for our partners that stands in the way of their stable growth.
Reservations & Bookings
Since inception, DMG Consult has provided reservations and bookings services to hotels, travel businesses, ticket sellers and others. Your organisation can also benefit from our expertise in this sector.
Not all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.
From 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.
Ecommerce / E-tailers
Make more sales, reduce internal pressures and upscale your customer experience. Our 24/7 outsourced contact centres are ready to support your customers at whatever time they need you.