February 28, 2021

HEALTHCARE SERVICES

Patient contact support solution

Outsourced reception and overflow to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.

                                                                                                                                                                                                    Not all outs outsourced providers are specialists in handling Healthcare enquiries and understanding the delicate challenges and internal procedures. At DMG Consult we started out life as an emergency telephone answering service and have since expanded with Healthcare remaining a core part of our solutions.

Our 24/7 outsourced call centres are ready to support your patients whenever they need you. This may just be for peak daytime hours or additional campaigns and uncertain times.

Even though changing situations can be outside of your control, patients still expect a seamless, efficient, and helpful service, especially throughout times when they need reassuring most. Outsourced patient support service through Not all outsourced providers are specialists in handling Healthcare enquiries and understanding the delicate challenges and internal procedures. At DMG Consult we started out life as an emergency telephone answering service and have since expanded with Healthcare remaining a core part of our solutions.

Our 24/7 outsourced call centres are ready to support your patients whenever they need you. This may just be for peak daytime hours or additional campaigns and uncertain times.

Even though changing situations can be outside of your control, patients still expect a seamless, efficient, and helpful service, especially throughout times when they need reassuring most. Outsourced patient support service through DMG Consult means you have someone to step in when you and your patients need support the most. means you have someone to step in when you and your patients need support the most.

 

Virtual Receptionist                                                                                                                                                              

Our virtual receptionists are well-trained and will become a dedicated extension of your organisation. We work alongside our clients to decide on best practices and identify the most effective processes so every call is handled efficiently, professionally, and with no answering machines or frustrating hold music.

 

Absence / Overflow Cover

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer a flexible solution that lets you handle the excess calls.